Shelter Team Lead

Website IFCforSS IFC

Confronting Poverty, Building Community

POSITION: Shelter Team Lead
PROGRAM: Community House
REPORTS TO: Community House Manager
STATUS: Full-time, Regular, Exempt,
SCHEDULE: Saturday-Wednesday, 4:00-12:00am Shares on-call duties with Shelter Managers,
SALARY: $43,118 annually, full benefits package Essential staff in inclement weather

ABOUT THIS POSITION: This position promotes health and safety in the shelter, provides support to residents in securing housing, and supervises and supports shelter staff.

  • Responsible for shelter operations as supervisor on duty, working on-site during afternoon, evening and
    weekend hours, supervising and supporting staff on duty, and carrying out shelter duties including intakes,
    facilitation of shelter activities and meal prep/serving, overseeing assignment and completion of chores,
    providing case management support, and occasionally providing transportation
  • Provide support to the shelter program manager and liaise with shelter staff, as needed
  • Model, train and support staff in providing low barrier, trauma-informed, harm reduction services rooted in
    anti-racism and social justice
  • Lead shelter staff in de-escalation techniques and ensure communication between staff and residents
  • Responsible for oversight of protocol to protect shelter residents and staff from Covid-19 transmission and
    spread, including staying updated on best practices; screening during intake; leading social distancing,
    cleaning, and safety procedures; and coordinating response for residents with symptoms.
  • Actively promote civic engagement and leadership development activities in shelter
  • Share on-call duties with the Shelter Managers; respond to emergencies and find coverage for shifts, as
    needed; considered Essential Staff in emergencies and during inclement weatherPREFERRED QUALIFICATIONS:
  • Understanding of the causes of poverty and homelessness and the relationship of these societal problems to
    unjust and inequitable systems
  • Experience in social services, including demonstrated experience with people experiencing poverty,
    homelessness, substance use, and/or mental health issues
  • Knowledge of the Housing First model; ability and commitment to use Harm Reduction, Member-Centered,
    Trauma-Informed approaches
  • Supervisory skills and an ability to build relationships, train and coach staff with a focus on development of
    staff with lived experience of homelessness and/or poverty
  • Commitment to building power and leadership among Black and Brown people and people with lived
    experience of homelessness and poverty
  • Analytical and decision making ability, including effectively resolving conflict and coping with crises
  • Effective planning and time management skills, ability to manage multiple tasks and deadlines
  • Flexible work style, sense of humor, and ability to work as part of a diverse team
  • Computer literacy (i.e. Excel, Outlook, Word, etc.)

APPLICATION PROCEDURE: Please email resume and cover letter to
Deadline to apply: Position is open until filled. Deadline for internal candidates is Friday, April 8 at 5pm.
IFC is an equal opportunity employer and strongly encourages applications from people with lived experience of
poverty and/or homelessness, people of color, LGBTQ applicants, and people with disabilities.

To apply for this job email your details to