Member Services & Programs Manager

Website communityef The Community Empowerment Fund

Cultivate opportunities, assets, and communities

Member Services & Programs Manager
Open until filled

About the Community Empowerment Fund

CEF is a non-profit organization operating in Durham and Orange Counties that is working to end the racial wealth gap by supporting people experiencing homelessness or financial insecurity. We work alongside approximately 250 volunteers and 3,000 members in their pursuit of employment, secure housing, and financial stability. We are valued by Members and partners for our ability to meet people where they are and walk alongside each individual to achieve personal goals, as well as our collaborative approach to address systemic racism and oppression which causes gaps in our local communities. We are passionate about sustaining transitions out of homelessness, and combine flexible relationship-based support with innovative matched savings accounts, referral networks, resource databases, and programs to support Members in achieving their long-term dreams. Learn more at

Position Overview

This is a full-time position focused on supporting CEF’s program staff in Durham and Chapel Hill and guiding program strategy. The Member Services & Programs Manager will represent CEF in city-wide coalitions, provide supervision to CEF’s core program staff, manage data & reporting for Member Services and Advocate programs, and further the mission and vision of the organization as a member of the Executive Leadership Team. This position will have responsibility onsite in Durham and Chapel Hill, with flexibility for some off-site work. This position will report directly to the Executive Director.

Position Responsibilities: 

Program Strategy

  • Lead the Member Services Leadership Team in implementing program strategies as outlined in CEF’s strategic plan
  • Represent the needs of program staff at Executive Team Leadership meetings
  • Hold the boundaries and limits of the Member Services program in accordance with CEF’s mission and vision
  • Develop and evaluate Member and Advocate policies, as well as maintain CEF’s Connect platform to ensure up-to-date safety and accuracy of information for CEF’s Member Services
  • Collaborate with the Director of Finance and Development to identify and support the budgeting needs of the Member Services and Advocate programs
  • Work with Advocate Program Coordinators and Member Service Coordinators to set annual goals and ensure robust data collection of relevant metrics for program improvement and fundraising needs
  • Lead CEF’s Resource and Financial Coaching (RFC) team– facilitating bi-weekly meetings, checking in with staff on goal development, and communicating with the Salesforce developer about priorities and needed improvements to our Connect database
  • Actively incorporate trauma-informed, healing-centered, relationship-based, and racially equitable practices in all CEF programs
  • Evaluate, develop, and update human resources materials as needed, including performance management tools, hiring materials, review procedures, etc.
  • Work collaboratively with Member Assistance Funds Manager to ensure Member Services team understands necessary procedures and policies and can support CEF Members in accessing assistance


  • Lead the Member Services team including managing work plans, offering mentorship and guidance, and working with program staff to implement program strategy
    • Supervise the Member Services Coordinators (MSC)- 2 people
    • Supervise the Advocate Program Coordinators (APC)- 2 people
  • Facilitate and lead bimonthly Member Services Leadership Team meetings
  • Facilitate annual performance review process for all direct reports

Office Support

  • Provide a consistent and welcoming in-office presence for Members and Advocates, and responsive support for Pod Leaders during office hours (The amount of weekly office hours will vary based on seasonal needs)
  • Ensure office policies and safety procedures are followed, and implement capacity-building changes and improvements to office hour-related procedures and practices
  • Work one-on-one with Members in the office as necessary, using CEF’s relationship-based support model
  • Support the Office and Community Organizers with duties to ensure COVID-19 and safety protocols are followed by staff, Advocates, and Members
  • Conduct pre-office hour team meetings with staff and Advocates and relay any pertinent information needed (Durham office)
  • Learn the staff support procedures for each geography and perform those duties fully
  • Serve as contact for office landlords and utilities and work with them as needed to ensure CEF’s needs are met in our office spaces

CEF Team Member

  • Attend and participate in all regularly scheduled team meetings, caucuses, retreats, supervision, and other activities in Durham and Chapel Hill (remote and in-person)
  • Work collaboratively with team members when necessary
  • Engage actively in program design and project management efforts to improve CEF’s outcomes, impact, and methodologies
  • Embody CEF values and guiding principles, participate meaningfully in meetings, work collaboratively with coworkers, and engage in CEF in ways that are informed by social justice frameworks including, but not limited to relationship-based support, trauma-informed care, harm-reduction, and motivational interviewing
  • Follow CEF financial procedures, including timely reporting of expenses, clear communication around debit card needs, and participation in budget creation

Position Qualifications (Required unless indicated as “preferred”): 

  • 2-3 years of supervisory experience
  • 2-3 years of project management and team meeting facilitation
  • Excellent interpersonal communication skills
  • Exceptional organizational abilities and attention to detail, with ability to follow through on many simultaneous projects
  • Experience and comfort working with people across abilities and neurological differences, and from diverse racial, socioeconomic, educational, cultural, religious, gender, and ethnic backgrounds and identities
  • Commitment to CEF’s mission
  • Clear analysis of structural racism and socioeconomic inequity, and willingness to continue to learn and grow
  • Experience with data quality, collection, and interpretation
  • Strong aptitude with Microsoft Office/Google Suite including proficiency with spreadsheets
  • Experience with work management software (ex. Asana, Slack, and Google products) and willingness to learn new technologies
  • Experience with Salesforce, preferred
  • At least 1-year work experience with volunteers, preferred

An ideal candidate will have:

  • A commitment to shared leadership, embodying CEF’s values and guiding principles
    Affirming, empowering, collaborative, and listening-based leadership style, with a strong sense of self-direction and accountability to the community
  • Compelling, authentic, and clear verbal and written communication
  • Ability to take initiative and complete duties independently, while knowing when to ask for support
  • Experience and comfort working with people across abilities and neurological differences, and from diverse racial, socioeconomic, educational, cultural, religious, gender, and ethnic backgrounds and identities

Salary and Benefits

This is a full-time, salaried position. The Funds Manager is expected to work an average of 40 hours per week and will be paid $52,000 annually. This position is also eligible for 100% employer-paid health insurance; a 401(k) plan with 4% employer match; optional employee-paid dental and vision; paid vacation, sick, and holiday leave; and a professional development stipend. See an outline of CEF’s benefits here. All CEF staff are expected to be fully vaccinated against COVID-19 and submit weekly negative test results.

To Apply: Please submit a cover letter outlining why you are a great fit for this position, resume, and 3 professional references to with the subject “Member Services & Programs Manager.” Applications will be reviewed on a rolling basis and will remain open until filled. CEF is an equal opportunity employer, and strongly encourages applications from people of color, persons with disabilities, women, LGBTQI identified people, and people with lived experience with homelessness or poverty. 

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